Frequently Asked Questions
How does crowdfunding fulfillment from China work?
Your manufacturer sends finished products to our Shenzhen warehouse. We receive and organize the inventory, complete agreed checks, import your backer order data, assemble reward tiers, pack parcels, and dispatch orders to eligible destinations worldwide.
Can you handle different reward tiers and add-ons?
Yes. We can prepare different reward configurations based on your approved product mapping and packing instructions. Share the contents of each tier, the add-ons available, and any special packaging requirements before fulfillment begins.
Which crowdfunding platforms do you support?
We can work with compatible order exports from Kickstarter, Indiegogo, BackerKit, PledgeManager, PledgeBox, and other tools that provide usable order data. We review a sample file to confirm the required format and fields.
Can you ship directly to backers in different countries?
Yes. We can prepare campaign orders for international delivery to eligible destinations. Available services, tracking, customs handling, transit times, and costs vary by country and shipment details.
Will backers have to pay duties on delivery?
DDP shipping may be available on selected routes. Because duty and tax handling depends on the destination, product, declared value, and shipping service, confirm availability for your campaign before promising duty-paid delivery to backers.
Can you fulfill a campaign with battery-powered products?
Potentially, depending on the battery type, product, destination, packaging, carrier rules, and required documentation. Provide the battery specifications and available compliance documents for review before selecting a shipping method.
Can you manage products from multiple suppliers?
Yes. Suppliers can deliver campaign products and components to our Shenzhen warehouse. We can organize inventory by SKU or campaign configuration and prepare complete reward packages based on your instructions.
When should I start planning fulfillment?
Start before your production run is complete. Early planning gives you time to confirm product specifications, reward-tier mapping, shipping destinations, packaging requirements, order-data format, and a realistic dispatch schedule.
How long does campaign fulfillment take?
Processing time depends on the order volume, number of reward configurations, inventory condition, data quality, packaging work, and shipping plan. We’ll estimate the fulfillment schedule after reviewing your campaign details and inventory plan.